Rental FAQ

We are happy to help you learn more about our @Home rental systems.


Below you will find our most frequently asked questions.

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Rental FAQ

What's included in the rental?
All rental plans include all materials required to train (Quick-Start Guide, 10-20 paste, sensors, amplifier and software to download to personal computer or laptop). You will have access to an online portal for training and an online support forum moderated by expert trainers, access to regular check-ins with staff trainer via text, email, phone or Skype. You will be required to use your own headphones, if needed. Any headphones or earbuds will work with software program. *Please note that Professional Plans include all materials plus the qEEG Brain Map software and an additional Set-up and Quick-Start Guide. *Please note: Shipping costs are not included in the monthly plan and billed separately. We now offer a flat-rate shipping cost anywhere in US (one way only). Return shipment is the renter's responsibility. You can also pick it up for free at any of our SC or MA locations.
How long before my equipment arrives?
Due to the current waitlist, Neuro-PT @Home System has an approximately 3-4 week delay to receive shipment due to the popularity of this plan. Our trainee’s can decide to extend the rental period; therefore, it's difficult for us to know an exact date of availability. However, we stay in constant communication with current and waitlisted trainee’s. We will be able to determine a timeframe once a potential trainee is scheduled on the waitlist. Click here to complete the rental form and to be placed on the waitlist.
Is there any difference between the technology and training for a Neuro-PT @Home session compared to an in-office session?
No. Both use the same technology and applications. The only difference is that the @Home sessions will be more cost-effective and can be done completely at home or office and around your schedule. Also, the Professional Plan will offer qEEG Brain Mapping and additional guides and support.
I don’t feel anything during a session. How do I know it's working?
SYMMETRY’s experts have created a comprehensive program that will record your training sessions, provide a quarterly tracker and will monitor your progress as you progress through the program. We have created checkpoints that will create baselines and measure your progress so you will know your progress throughout the entire program. For example, we complete trackers that will measure areas of concern, these create a map on a 1-10 point scale that will show a trainee that may have scored high (10) but then will be measuring much lower (3) for a variety of symptoms.
Is it difficult to download the program, place the sensors and run a session?
We will set up 3 initial appointments, the first will go over how to set up the computer program, explain the amplifier, place the sensors prior to running a session and will run and monitor your first session. This will provide a quick overview of the manual and explain any questions you may have at that time as well. We provide video support as well if you forget any information that was discussed during the setup and guide appointment. The next two appointments are to monitor you running a session on your own and to make sure you feel comfortable with the program.
Why is three months rental recommended?
The minimum amount of time to rent a @Home Training program is 1 month and you will begin to notice some changes but the best training results occur when clients train for approximately 3 months consistently at least 2 times per week, with 1-2 days between training sessions. Practice and consistency is key for the brain to maintain the results you are training to achieve.
Is it difficult to learn where to place the EEG sensors on the head?
No, we provide an easy to use placement cap, that will have chin straps that allow you to find the placements quickly and place the sensors accurately each time.